Property operations software for multifamily teams
A work order can’t close until your team attaches a photo of the finished work and a reviewer signs off. One ranked queue shows what’s at risk and who owns it, across every property.
No card, and no resident information is needed to sign up.
Questions? Contact usPhoto proof on every closeout
a job can’t close without one
Who owns the next step
and a flag when no one does
The exact location
the unit or the common area
Product tour
A 64-second tour with example data and no sound.
Management
Today’s work in one view. Ask the in-app assistant (preview), and confirm any change it proposes.
Tenants
Report a repair from a phone, with a photo, for the right unit. No app to install.
Vendors and technicians
Vendors accept the job. Technicians open My jobs. No photo, no closeout.
Texting assistant
Text a photo, reply YES to file it, accept a job by text. STOP always works.
Proof on every job
A job can’t be marked Completed until a photo is attached and a reviewer accepts the work.
Illustrative work queue and closeout checklist · example data.
A system of attention
The queue ranks what is actually at risk across the portfolio, names who owns it, and links straight into the record.
Resident service
Residents submit requests from their own login, so each one arrives tied to the right unit. Nobody retypes an address.
See the resident and lease behind every request.
Status and every update your team records, in one history.
From a phone, with no app to install, a resident can:
Rent is still paid the way your property already collects it.
Texting assistant
Residents and vendors text your organization’s number, and an automated assistant answers. Nothing is filed until the person replies YES.
Harbor Point maintenance
The kitchen sink is leaking under the cabinet
Tenant Office automated assistant, not a person. I can file “Kitchen sink leak under the cabinet” for Unit 204 with your photo. Reply YES to file it.
YES
Filed as WO-4182 for Unit 204.
The Tenant Office platform
Maintenance, money, residents, owners and vendors on one record and one audit trail.
A ranked queue that shows the next action on every job.
Illustrative workspace · example data, not customer results. This is a static illustration, not an interactive workspace.
Double-entry books. Posted journals are never edited.
A month closes only after a named person signs off each of six reviews in writing: bank, receivables, payables, journal, trial balance and trust accounts.
Illustrative ledger · example data.
Each signs in through a personal invitation and sees only their own records. Residents and owners can turn on multi-factor sign-in.
Residents raise a request and read their own lease, balance and documents from a phone.
Read and download the exact statements released to them, acknowledge one, or ask about a line. Your team replies there, and owners write nothing else.
Vendor staff you invite sign in with an emailed code, see only their company’s assigned work, and accept or decline it. They never see rates, invoices or dispatch amounts.
Illustrative lease record · example data.
Solutions by portfolio
Confirm your property types when the workspace is set up and the specialist modules switch on.
Research
Each study states its method, cites sources for monetary amounts and percentages, and lists what it could not confirm. Research, not legal or financial advice.
Pricing
Free for up to 100 active units and 3 outside owners, with no card. Manager covers any size for graduated active-unit pricing with a $49 monthly minimum per organization.
$0per month, with no time limit
$49monthly minimum per organization
Then an administrator upgrades to Manager in Billing.
Every unit on a property that is not archived. Vacant units count.
An owner of a home you manage who gets a statement or a distribution from you, and anyone you invite to the owner portal. Owners who no longer own a home you manage stop counting unless they keep portal access. Your own company and its affiliates do not count once you attest to that.
No. Free covers up to 100 active units and 3 outside owners with no card, and it never turns into a paid plan by itself. Manager starts only when an administrator subscribes in Billing, and cancelling there is just as easy.
$0.75 per active unit for the first 1,000; $0.60 for the next 4,000; $0.45 above 5,000. $49 monthly minimum per organization, not an added fee. Billed monthly in U.S. dollars. Active-unit changes affect the next renewal, with no mid-month proration.
An administrator moves to Manager in Billing for graduated active-unit pricing with a $49 monthly minimum per organization. Nothing you already have is removed.
The organization moves to Free, which covers up to 100 active units and 3 outside owners. Above that, nothing is deleted: after 30 days of written notice, adding units, imports, releases to further owners and month close pause. Payments, work orders and exports never pause.
Free for up to 100 active units and 3 outside owners also includes 5 GB of document storage, 2,000 transactional emails a month and 4 announcements a month.
No. Once an organization is on Free for up to 100 active units and 3 outside owners, its allowance never shrinks, and Free stays free.
Data & access
Workspace roles decide which records each person can see and change.
Records are scoped to your organization and each role.
Every change is in the audit history: who, what and when.
Staff review supporting records before a decision is recorded.
Nothing posts unattended.
Your database, sign-in records and files are stored in a U.S. region, and the signed-in app runs there.
Staff and resident screens are tested against WCAG 2.2 AA in the automated browser suite.
Apart from the optional in-app assistant, Tenant Office product workflows do not send workspace records to an AI inference service.
