Residents
Report a problem the way they already would: a text and a photo.
- Text a repair photo from their own phone
- Reply YES to file it as a work order for their own unit
- Text STOP at any time to opt the phone out
Texting assistant
Maintenance requests, by text.
Residents and vendors text your organization’s number, and an automated assistant answers. A repair photo becomes a work order for the right unit once the resident replies YES.
The Free plan, for up to 100 active units and 3 outside owners, does not include texting.
Harbor Point maintenance
- Texted:Photo · IMG_2841.jpg
The kitchen sink is leaking under the cabinet
- Assistant replied:
Tenant Office automated assistant, not a person. I can file “Kitchen sink leak under the cabinet” for Unit 204 with your photo. Reply YES to file it.
- Texted:
YES
- Assistant replied:
Filed as WO-4182 for Unit 204.
Who can text it
One number for residents and vendors.
Vendors
Take the job without opening an app.
- Accept a job by text
- Text STOP at any time to opt the phone out
Guardrails
A person confirms every change.
- Nothing is filed or accepted until the person replies YES
- Replies come from software and never pose as a person
- Apart from safety, HELP and opt-out replies, it texts only phones that agreed
- Nothing proactive goes out outside 8am to 8pm, in your time zone and the recipient’s
- No way to move money, post to the ledger, change access or send legal notices
- STOP always opts the phone out, in English or Spanish
- Your records are not used to train AI models
Emergencies go to 911, not a queue.
Emergency words are checked before anything else, and get an immediate reply to leave and call 911. The automated line cannot send help.
Harbor Point maintenance
- Assistant replied:
Tenant Office (automated): new job WO-4182, kitchen sink leak, Harbor Point Unit 204. Reply YES 7731 to accept.
- Texted:
YES 7731
- Assistant replied:
Accepted: WO-4182, Harbor Point Unit 204.
In-app assistant (preview)
Ask, then confirm.
Inside Tenant Office, your staff can ask the in-app assistant, labelled Preview, about the records their role can already see. It proposes changes; a person confirms them.
- Each answer links the records it used
- Saves resident messages for your team to review
- Proposes a change as an exact preview; nothing is written until you click Confirm
- Works within your own permissions, through the same path as doing it by hand
Answers can be wrong. Check the linked records before you act on one.
Proposed change
- Create
- Work order · Kitchen sink leak
- Location
- Harbor Point · Unit 204
- Assign
- Dana R.
Questions
No. It does not call 911 or dispatch anyone. Emergency words get a fixed safety text telling the person to call 911 and contact the property office.
Yes. That is why every change is shown as a preview first and waits for a YES or a Confirm from a person.
Your organization’s own texting number. The organization is read from the number texted, never from what the message says.
STOP, HELP and emergency words work in English or Spanish, and a text in Spanish gets its fixed replies in Spanish.
Put the maintenance line in everyone’s pocket.
Residents and vendors, on the record, by text.
Start free for up to 100 active units and 3 outside owners
The Free plan, for up to 100 active units and 3 outside owners, does not include texting.